Lowes Petroleum Services Privacy Policy
Our commitment to your privacy
LOWES PETROLEUM is committed to ensuring that you are comfortable in supplying us with your personal information. As of 21 December 2001, LOWES PETROLEUM is required by the Privacy Act to comply with the National Privacy Principles. If you want to know more about these principles, a copy can be found at www.privacy.gov.au
LOWES PETROLEUM's ability to responsibly manage your personal information is best demonstrated by it's use of customer information over many years, This LOWES PETROLEUM Privacy Policy sets out how LOWES PETROLEUM manages personal information to comply with the provisions of the Privacy Act.
Collection and Storage
In order for LOWES PETROLEUM to provide high quality goods and services, it currently collects and stores information provided by the customers. This information could relate the supply of petroleum and petroleum related products and services such as fuels and lubricants and other services.
To provide these services LOWES PETROLEUM may ask you to submit personal information, which for example, may include your name, address, telephone number or e-mail address. While there may be no obligation to provide LOWES PETROLEUM with such personal information, if you choose to withhold that information LOWES PETROLEUM may not be able to provide you with the goods and services that you require.
From time to time LOWES PETROLEUM may collect information from publicly available sources. LOWES PETROLEUM may also undertake customer surveys to determine your satisfaction with our service and to improve our product offerings to better suit changing needs.
LOWES PETROLEUM takes measures to protect the personal information it collects to avoid unauthorised access, loss, misuse, disclosure or alteration. LOWES PETROLEUM also takes measures to destroy or permanently de-identify personal information when it is no longer required. Strict security measures have been implemented to ensure your personal information remains safe and confidential.
Use of Personal Information
Personal information sought by LOWES PETROLEUM is usually used to carry out the requested services. For example, a direct debit for the payment of products purchased from LOWES PETROLEUM will require you to provide your account details.
With your consent, LOWES PETROLEUM may also use your personal information in other ways to provide you with advise of new and existing products, services and payment options, community service information and special offers.
Occasionally LOWES PETROLEUM may conduct customer research which involves contacting customers such as yourself, in an effort to ascertain ways of better providing products and services that meet your needs. In the process of doing this, LOWES PETROLEUM may share information with statisticians, market research organisations or other organisations with which LOWES PETROLEUM has alliances. Wherever possible, LOWES PETROLEUM will limit personal information supplied to organisations outside of LOWES PETROLEUM to information that does not identify you personally.
Access to your Personal Information
You are entitled to access any personal information that LOWES PETROLEUM holds about you, except in certain circumstances set out in the National Privacy Principles.
Enquiries
Should you have any enquiries regarding your personal information, please contact our Administration Manager on 07 4671 3780. For most requests your information will be provided free of charge, but we may charge a reasonable fee if your request is such that requires a substantial effort on our part.
Alternatively, you can write to:
The Administration Manager
LOWES PETROLEUM
PO BOX 300
GOONDIWINDI QLD 4390